Missed Calls
Re-sorted by urgency · 11 missed today · Northside Auto Care, Campbellfield
Mark Davies
0412 663 ••• · voicemail 0:24
Brakes grinding & wheel shaking — needs it before Saturday
Withheld number
unknown · voicemail 0:38
Disputes last invoice — threatening VCAT — do not auto-reply
Priya Nair
0438 201 ••• · voicemail 0:19
Logbook service due — Mazda CX-5 — this week if possible
Joe Tran
0407 884 ••• · voicemail 0:12
Roadworthy certificate enquiry — what's the price?
Mark Davies · 0412 663 ••• · missed at 8:52am
🎤 Voicemail transcript — auto-transcribed (0:24)
"Yeah g'day, it's Mark. I tried calling about my Hilux — the brakes have started making this grinding noise and the wheel kinda shakes when I pull up. Bit worried about it. I drive up to Bendigo Saturday for work so I really need it sorted before then. Give us a buzz back on this number. Cheers."
Classification & Routing
Intent
Service booking — brake repair
voicemail
Urgency
High — possible brake safety issue
signals
Vehicle
Toyota HiLux (ute)
voicemail
Symptom
Grinding on braking + steering shudder
signals
Deadline
Before Saturday (drives to Bendigo)
voicemail
Route
Workshop → senior technician
routing map
Classification confidence
Draft Reply
📱 SMS to 0412 663 ••• · drafted, not sent
📚 grounded in: Service Menu · Booking Policy v3 §2
Proposed booking
Thu 19 Mar · 8:00am
Brake inspection & safety check (45 min) · earliest senior-tech slot
Est. job value
$0
0s
Reply time after missed call
0
Calls rescued today
Grinding brakes flagged as possible safety issue — routed to senior tech, reply advises not to drive far. Not auto-confirmed until staff approve.