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enquiries@hume.vic.gov.au · sorted by urgency
Margaret Hughes
Web contact form
Footpath caused my mother's fall — she's in hospital
High Infrastructure 18 min ago
Aaron Kelly
Email
Pothole on Camp Rd right outside the primary school
Medium Roads & Drains 1 hr ago
David Nguyen
Email
Hard rubbish pickup missed twice on Widford St
Medium Waste Services 3 hrs ago
Priya Sharma
Web contact form
Transfer station opening hours over the Easter long weekend?
Low Customer Service 4 hrs ago
Tom Bianchi
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Can I pay my rates by instalments this year?
Low Rates 5 hrs ago
+ 19 earlier messages · 24 in queue
From: Margaret Hughes <m.hughes@bigpond.com>
Footpath caused my mother's fall — she's in hospital
Hello, I'm writing about the cracked, lifted footpath on Coleraine Street in Broadmeadows, opposite the kindergarten. Yesterday my mother, who is 88, caught her foot on it and had a bad fall. She's now in the Northern Hospital with a fractured hip. This slab has been raised for months and I reported it before. Someone needs to fix it before it happens to another person. I'd also like to know what the council is going to do about my mother's situation. Margaret Hughes
📍 Footpath / council asset 🩺 Personal injury reported ⚠️ Vulnerable resident (88)
🧮 Classification & Routing
Intent Footpath hazard + injury report 💬 message
Urgency High — resident injured, hazard live ⚙️ triage rules
Sentiment Distressed, expects a response 💬 tone
Location Coleraine St, Broadmeadows 3047 🗺️ address lookup
Route Infrastructure Maintenance — priority 📧 routing map
Escalate Public Liability / Insurance team 📄 policy map
Case ENQ-20460 created & linked to report 📁 records
0%
Classification confidence
✍️ Draft Reply
📚 Footpath Maintenance Service Standard §3.2
Today's triage
Messages in queue 0
Urgent surfaced 0
Drafts ready for review 0
⚠️ Personal injury — not auto-answered. Routed to Public Liability. Per Policy v3 §4.2, do not admit fault — hold send until Insurance reviews.