Enrolments Inbox
24 unread
Aisha Rahman
Prospective student — via enrolment portal
I started enrolling but got stuck — help?
Liam O’Brien
Continuing student — Diploma of Nursing
Question about my course fees & payment plan
Priya Naidu
General enquiry
What are the campus opening hours over Easter?
Daniel Tran
Continuing student — Cert IV Ageing Support
Thinking of withdrawing this semester
From: Aisha Rahman <aisha.rahman@gmail.com>
I started enrolling but got stuck — help?
Hi,
I started my enrolment for the Cert III in Individual Support last week but couldn't finish it — the portal kept asking for documents I wasn't sure about. I really want to start in the March intake.
Honestly I'm also a bit worried about whether I can afford the fees up front, so I almost gave up. Is there anything you can do to help me get over the line before the cut-off?
Thanks,
Aisha
Triage & Classification
Classification
Intent
Incomplete enrolment
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Urgency
High — census in 6 days
academic cal.
Route
Enrolments Team
routing map
Extracted details
Student
Aisha Rahman (USI verified)
USI_confirmation
Course
Cert III Individual Support (CHC33021)
partial form
Intake
March 2026 — Broadmeadows campus
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Outstanding
Photo ID upload · LLN assessment
student record
Flag
Mentions fee affordability — sensitive
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Classification confidence
Draft Nudge
0
Triaged
0
Need review
To: Aisha Rahman · re: enrolment
📚 Student Handbook 2026 §4.2 — Enrolment & Census