Incident Input
⚠️ SUPPLIER NOTIFICATION — Possible Listeria contamination
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Draft Communications
Customer Notification
Regulator Report
Internal Memo

Subject: Urgent Product Recall Notice — Potential Listeria Contamination

Dear [Customer],

We are writing to advise that batch [X] of [product] may be affected by a potential Listeria contamination from supplier lot MV-2847. Please quarantine all stock from the following batch numbers: B-2026-0338, B-2026-0341, B-2026-0345.

Our quality team will arrange collection within 24 hours. Do not sell or distribute any remaining stock from these batches. Please confirm receipt of this notice by reply.

For questions, contact our Recall Hotline: 1800 XXX XXX.

Regards,
Quality Assurance Team

FOOD RECALL NOTIFICATION — FSANZ

Product: Granola Bar 6pk, Granola Bar 12pk, Bulk Granola 1kg, Bircher Muesli 750g, Muesli Cup 80g

Hazard: Potential Listeria monocytogenes contamination

Source: Supplier lot MV-2847 (Organic Oats, Murray Valley Farms)

Affected batches: B-2026-0338, B-2026-0341, B-2026-0345

Units in market: Approximately 4,200

Distribution: VIC — 7 retail and wholesale customers

Action taken: Voluntary recall initiated. Customer notifications dispatched. Stock quarantine in progress.

INTERNAL MEMO — RECALL ACTION ITEMS

Priority: CRITICAL

1. Quality team to halt all production using lot MV-2847 immediately

2. Warehouse to quarantine remaining raw material and WIP stock

3. Customer service to contact all 7 affected customers within 2 hours

4. Logistics to schedule collection runs for recalled product (target: 24hr)

5. QA to submit FSANZ notification within 24 hours

6. Procurement to source alternative oat supplier for production continuity

7. Schedule post-incident review for 48 hours after recall completion