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🔍 Message & Classification
From: Margaret Tully <m.tully1951@bigpond.com>
Adverse reaction after medication change — no callback
To whom it may concern, Last Tuesday Dr Halloran changed my blood pressure medication to perindopril. Since then I've had a persistent dry cough and dizziness, and felt faint getting up on Thursday. I've rung the clinic twice and was told someone would call me back — no one has. I'm worried this is a reaction to the new tablets and I don't know whether to keep taking them. Please help. Margaret Tully, DOB 14/03/1951
Intent Clinical-safety complaint ✉ message
Urgency High — possible adverse drug reaction ✉ message
Sentiment Anxious / distressed ✉ message
Patient Margaret Tully — verified (DOB match) 📋 patient record
Clinical flag Perindopril (ACE‑inhibitor) — dry cough is a known reaction 💊 medication list
Route Clinical Governance + practice-nurse callback 📝 routing map
Policy Acknowledge within 3 business days (HCC) 📄 Complaints Policy §4.2
0%
Classification confidence
✍️ Draft Reply
To: Margaret Tully · acknowledgement
📄 Complaints Policy §4.2 📄 Patient Charter
⚠️ Mentions a possible adverse drug reaction. Routed to Clinical Governance for a nurse callback — this draft is an acknowledgement only and is not auto-sent; it needs clinician review.
Nothing is sent without staff approval.