☎️ Inbound Queue
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messages today
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urgent
Megan Doyle ☎ Missed call
Table for 8 Sat 7pm for Mum's 70th — sister has a severe nut allergy…
High New booking
David Nguyen 📱 SMS
Can we push our Friday 6pm table back to 7:30? Running late from work.
Medium Modify booking
Priya Sharma 🌐 Web form
Do you do gluten-free pasta? Coming in next week with a coeliac friend.
Low Dietary query
0413 887 102 ☎ Voicemail
Just wondering what time you close on Sundays? Thanks.
Low Hours query
+ 20 more in queue…
💬 Message & Classification
From: Megan Doyle · 70th birthday party
☎ Missed call 0412 663 029 · transcribed 11:42 am
"Hi, it's Megan. I'd love to book a table for eight this Saturday at 7 for my mum's 70th. Just a heads up — my sister has a severe nut allergy, anaphylaxis, so I want to make sure the kitchen can handle that before we commit. Could someone call me back today? Thanks."
AI Classification
Intent New booking — party of 8 ☎ voicemail
When Sat 14 Mar · 7:00 pm transcript
Occasion 70th birthday transcript
Urgency High — call-back requested today AI triage
Route Front of House → Manager routing map
Flag Severe nut allergy (anaphylaxis) transcript
0%
Classification confidence
✍️ Draft Reply
📄 Booking policy §3 · Allergen protocol
0 min of staff time saved on this reply
⚠️ Escalated to venue manager & head chef. Booking not auto-confirmed — dietary safety for a severe allergy needs human sign-off before we commit.