Frequently Asked Questions

Most of our engagements run 60–90 days from kickoff to go-live. Our largest engagement to date — Carer Solutions, which included migrating 400,000+ files across 20 SharePoint sites, building 7 compliance registers, and decommissioning legacy tools — was completed in 90 days. Traditional consultancies typically quote 6–12 months for similar scope. The difference is AI-augmented delivery: AI handles the heavy data processing while humans make the decisions that matter.

Yes. Our ideal clients are mid-market organisations with 10–200 staff and $15M–$100M turnover, but we regularly work with smaller organisations facing complex operational challenges. What matters isn’t your size — it’s your complexity. If you’ve got disconnected systems, scattered data, and teams doing manual workarounds, we can help regardless of headcount.

Every engagement is scoped individually based on complexity and scope. We provide a clear Statement of Commitment before any work begins — you’ll know exactly what you’re getting and what it costs. No surprise invoices. As a benchmark: our Carer Solutions engagement delivered 64–121% ROI in Year 1, with significant ongoing annual savings. We price for value, not hours.

Absolutely — and we prefer it. We specialise in making existing systems work better together rather than ripping everything out. We’re platform-agnostic and work with Microsoft 365, SharePoint, Salesforce, MYOB, Xero, Power BI, and dozens of other tools. We assess what you have, identify what’s working and what isn’t, and build integration where it actually matters.

We work across disability and community services, education, government, not-for-profits, and more — 16 organisations across 7 industries and growing. But honestly, what connects our clients isn’t the industry — it’s the type of challenge: disconnected systems, scattered data, compliance pressure, and talented people wasting time on manual processes.

AI augments our consulting work — it doesn’t replace human judgement. Specifically, we use AI to: analyse large data sets (like scanning 400,000 files to identify what matters), extract patterns from historical records (turning years of compliance tickets into structured knowledge), automate repetitive workflows (Power Automate, M365), and accelerate documentation and delivery. Every important decision is made by humans. AI does the heavy lifting so we can focus on the thinking.

You run it yourselves — that’s the whole point. We build turnkey solutions designed for your team to operate independently. Every engagement includes knowledge transfer and training. We don’t create dependency. If you need ongoing strategic support, we offer quarterly reviews, but the system works without us. Our Carer Solutions client has been running their new environment independently since go-live.

Three things. First, we deliver working solutions, not strategy decks — staff walk in and start using what we build. Second, we use the same tools we recommend — 68+ agents, apps and tools built, 8 AI tools in daily use. We understand the business and the technology because we live in both. Third, we’re honest. If AI isn’t the right answer for your problem, we’ll tell you. We don’t sell AI for AI’s sake.

Yes. We run practical AI workshops tailored to your team’s actual work — not generic ChatGPT tutorials. We use your real data, your real workflows, and your real challenges. Teams learn to use AI as a daily collaborator, not a novelty. We also run broader AI awareness sessions for leadership teams exploring AI strategy.

That’s fine — most of our clients start there. We offer a free 30-minute consultation where we’ll listen to your operational challenges and give you an honest assessment. Sometimes the answer is AI. Sometimes it’s just better systems architecture. Sometimes it’s both. We’ll tell you what we actually think, not what sells.

Yes. We’re 100% Australian-owned and Melbourne-based. We’re members of BNI (Box Hill chapter) and embedded in Melbourne’s business community. We’re available for face-to-face meetings and on-site workshops — we’re not a remote-only consultancy parachuting into your business.

Email hello@realmindsai.com.au or call 0480 032 916. We’ll set up a free 30-minute consultation to understand your challenges. If there’s a fit, we’ll scope an engagement and provide a clear Statement of Commitment. No obligation, no pressure, no sales pitch — just an honest conversation about whether we can help.