Service-Knowledge Concierge
Answers a technician or advisor's question from your own repair manuals, SOPs and right-to-repair data, with a citation for every answer — and says so when the answer isn't in the library rather than guessing.
One agent, grounded in your library, with citations on every paragraph.
Diagnostic and procedural knowledge stays trapped in a few senior technicians' heads and buried legacy folders. When junior staff hit an obscure fault code or part application, they interrupt a master tech or hunt across vendor portals — and Australia's right-to-repair scheme now gives independents dealer-level data that's hard to operationalise quickly.
This pattern ingests repair manuals, SOPs, technical bulletins, and historical repair orders into a secure, searchable store inside your tenancy, then answers questions in plain English with an exact citation for each answer. When the answer isn't in the library it says so and escalates, rather than inferring — improving first-time-fix rates and easing pressure on senior staff.
Estimated build: 3–5 weeks. Most of it is template work we've already done.
Fixed scope, fixed price, fixed dates.
The cost band reflects the engagement shape, not a per-feature line item. We work on fixed scope, fixed price, fixed dates — see the services catalogue for what falls inside each band.
Considering this for your org?
The honest place to start is a bite-sized first piece — one contained change, low risk. Tell us where it hurts; we’ll play it back, scope it, and show you what’s possible.