Booking & Phone Agent
Answers calls 24/7, takes and confirms bookings from your own availability and menu information, sends reminders to cut no-shows, and routes anything complex or sensitive to a person with the call context attached. It works from your approved information and escalates rather than guessing.
One agent, grounded in your library, with citations on every paragraph.
During a lunch or dinner rush the host stand has to choose between the guest in front of them and the ringing phone, so bookings and orders go to voicemail and tables sit empty. The mechanism is consistent: manual confirmation does not scale to a busy service, missed calls are lost revenue, and no-shows that a reminder would have caught empty the room. One Sydney operator reported AI handling hundreds of overflow calls a month — work that had been costing 20–40 staff hours a week.
This pattern answers every call, captures and confirms bookings against live availability, and sends reminders that reduce no-shows. It answers routine questions — hours, location, allergens — from a human-edited knowledge base of your own menu and FAQs rather than a model's general knowledge, and it transfers to a person the moment a caller is frustrated or a request falls outside what it can confirm. The manager sets the rules and reviews the bookings; the agent never invents an answer or commits the venue to something it cannot.
Estimated build: 3–5 weeks. Most of it is template work we've already done.
Fixed scope, fixed price, fixed dates.
The cost band reflects the engagement shape, not a per-feature line item. We work on fixed scope, fixed price, fixed dates — see the services catalogue for what falls inside each band.
Considering this for your org?
The honest place to start is a bite-sized first piece — one contained change, low risk. Tell us where it hurts; we’ll play it back, scope it, and show you what’s possible.