Shipment-Status Responder
Reads inbound "where is my order?" enquiries, pulls the current milestone and ETA from your TMS and carrier feeds, and drafts a cited reply for a person to approve — escalating any delayed or unavailable shipment instead of inventing a time. It never sends on its own.
One agent, grounded in your library, with citations on every paragraph.
Status enquiries — WISMO, the "where is my truck?" call — run between a quarter and half of inbound customer contact, and they spike at peak. The mechanism is consistent: with no self-serve visibility, dispatch and customer service answer the same question all day, which means the genuine exceptions that actually need a person wait behind a queue of routine lookups.
This pattern reads each status enquiry, pulls the latest milestone and ETA from your TMS and carrier feeds, and drafts a reply with the tracking reference and the timestamp of the latest event cited. Routine cases are answered in seconds for one-click approval; anything delayed more than 24 hours or missing an ETA is flagged to a person rather than given an invented time. The dispatcher moves to exception-solving. Nothing is sent without a human click.
Estimated build: 3–4 weeks. Most of it is template work we've already done.
Fixed scope, fixed price, fixed dates.
The cost band reflects the engagement shape, not a per-feature line item. We work on fixed scope, fixed price, fixed dates — see the services catalogue for what falls inside each band.
Considering this for your org?
The honest place to start is a bite-sized first piece — one contained change, low risk. Tell us where it hurts; we’ll play it back, scope it, and show you what’s possible.