Supporter Inquiry Triage
Reads each enquiry in a shared inbox, classifies intent and urgency, routes it to the right team, and drafts a values-aligned reply for staff to approve — so urgent requests surface first instead of waiting days behind routine ones.
One agent, grounded in your library, with citations on every paragraph.
A shared public inbox fills with everything from urgent help requests to event questions, monitored by hand, so response times stretch to days and opportunities are missed. This pattern reads each incoming message, identifies its intent, rates urgency, routes it to the right team member, and drafts a reply grounded in the organisation's own FAQs and policies — citing the text it used. It commits to nothing: no financial adjustment, booking, or service decision is made, and a staff member reviews and sends. Illustrative of published nonprofit results where first-response latency dropped sharply once triage was automated.
Estimated build: 3–4 weeks. Most of it is template work we've already done.
Fixed scope, fixed price, fixed dates.
The cost band reflects the engagement shape, not a per-feature line item. We work on fixed scope, fixed price, fixed dates — see the services catalogue for what falls inside each band.
Considering this for your org?
The honest place to start is a bite-sized first piece — one contained change, low risk. Tell us where it hurts; we’ll play it back, scope it, and show you what’s possible.