Review-Response Drafter
Reads new reviews across Google, the delivery apps, and the booking sites, drafts an on-brand reply matched to the rating that quotes the detail the reviewer mentioned, and flags anything about food safety, illness, or staff for the manager. It drafts for approval and never posts on its own.
One agent, grounded in your library, with citations on every paragraph.
Review platforms reward operators who reply promptly — in ranking and in guest trust — but writing a genuine response to every rating across several platforms rarely gets prioritised, so reviews pile up unanswered. The mechanism is consistent: the drafting is repetitive manager time, and a generic "thanks for your feedback" reads worse than silence, so the work that protects reputation is the work that keeps getting deferred.
This pattern reads new reviews as they land, drafts a reply matched to the rating — warm and specific for high ratings, genuinely apologetic and concrete for low ones — and references the detail the reviewer actually raised rather than a template. It flags any review mentioning food safety, illness, or a staff complaint for the manager to handle personally. Every draft waits for a person to read, edit, and post; nothing publishes automatically. One published case cut the per-review drafting task from about 30 minutes to 5.
Estimated build: 3–4 weeks. Most of it is template work we've already done.
Fixed scope, fixed price, fixed dates.
The cost band reflects the engagement shape, not a per-feature line item. We work on fixed scope, fixed price, fixed dates — see the services catalogue for what falls inside each band.
Considering this for your org?
The honest place to start is a bite-sized first piece — one contained change, low risk. Tell us where it hurts; we’ll play it back, scope it, and show you what’s possible.