Council Enquiry Assistant
A 24/7 first responder for routine rates, waste, and permit enquiries that answers from the council's own published information with citations, and hands the complex or vulnerable cases to staff with the full context attached.
One agent, grounded in your library, with citations on every paragraph.
Enquiry spikes — a storm, a rates notice, a bin-day change — overwhelm a fixed customer-service team, and most of the volume is the same handful of routine questions. This pattern answers those from the council's own approved information, in plain English, with a link to the source page, so staff are freed to spend their time on the complex and vulnerable callers who actually need them.
When a question is outside the approved content or needs a person, it says so and hands over to staff with the full enquiry history attached rather than guessing. Nothing of consequence is decided by the assistant.
Estimated build: 3–4 weeks. Most of it is template work we've already done.
Fixed scope, fixed price, fixed dates.
The cost band reflects the engagement shape, not a per-feature line item. We work on fixed scope, fixed price, fixed dates — see the services catalogue for what falls inside each band.
Considering this for your org?
The honest place to start is a bite-sized first piece — one contained change, low risk. Tell us where it hurts; we’ll play it back, scope it, and show you what’s possible.