RFI Triage Desk | Real Minds AI
ConstructionCustomer-service agentlive

RFI Triage Desk

Reads each incoming RFI, finds the relevant spec and drawing, drafts a first-pass answer with source links, flags duplicates and overdue items, and routes it to the right person — who reviews and approves before anything goes back.

realmindsai.com.au/theater/demos/construction_rfi-triage-desk.html · sandbox · read-only
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How it would work

One agent, grounded in your library, with citations on every paragraph.

01 · input
Member question
02 · agent
Your agent
03 · output
Cited answer or escalation
The problem it solves

RFIs, submittals, and approvals become bottlenecks because they cross too many inboxes, each project with its own routing habits and status spreadsheet. The median RFI takes days to resolve while field progress waits, and the admin review behind each one quietly burns senior time. The information needed to answer most of them already exists in the drawings and specs — it just isn't in front of the right person fast enough.

This pattern reads an incoming RFI, retrieves the relevant spec clause and drawing sheet from the project's own register, and drafts a first-pass response with each statement cited to its source. It tags discipline, due date, and responsible owner, flags likely duplicates and overdue items, and routes the draft for review. The RFI authorises no change to cost or time until a person approves it — nothing is sent on its own.

TA
Tracy Anthony · Co-Founder & CEO · wrote up this design
What it would take to build

Estimated build: 3–4 weeks. Most of it is template work we've already done.

Estimated build time
3–4weeks
Diagnostic · build · soft launch · review.
Reused from template
~70%
Agent shell · retrieval · audit · deployment.
Bespoke to this skin
~30%
Drawing/spec register mapping, routing and SLA rules.
stack · Make/n8n · project-platform API · LLM + RAG · Teams
What it would cost for your org

Fixed scope, fixed price, fixed dates.

The cost band reflects the engagement shape, not a per-feature line item. We work on fixed scope, fixed price, fixed dates — see the services catalogue for what falls inside each band.

Engagement band
A bite-sized first piece → pilot build → embedded support. Start small, scale on proof — most builds land in the pilot band.

Considering this for your org?

The honest place to start is a bite-sized first piece — one contained change, low risk. Tell us where it hurts; we’ll play it back, scope it, and show you what’s possible.

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