PaddockPro
Answers ~60% of member helpline calls without escalation, with every answer traceable to a source document.
One agent, grounded in your library, with citations on every paragraph.
Member helpline calls about the same thirty questions, twelve hours a day. The association's technical officers were spending three-quarters of their week on calls — most of them already answered somewhere in twelve years of position statements, technical notes, and prior helpline transcripts. The answers existed; they just lived in the officers' heads.
PaddockPro grounds every answer in the association's own published material, with the source document cited inline. Technical officers reviewed the first thousand conversations and signed off on the escalation thresholds. They now handle the genuinely novel queries — roughly 40% of incoming volume — instead of repeating themselves.
Estimated build: 6 weeks. Most of it is template work we've already done.
Fixed scope, fixed price, fixed dates.
The cost band reflects the engagement shape, not a per-feature line item. We work on fixed scope, fixed price, fixed dates — see the services catalogue for what falls inside each band.
Considering this for your org?
The honest place to start is a bite-sized first piece — one contained change, low risk. Tell us where it hurts; we’ll play it back, scope it, and show you what’s possible.